Refund & Returns Policy

Last updated: 26 September 2026

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At Archeva – Consulting & Steel Fabrication, we take pride in supplying quality steel products and providing professional fabrication and installation services. Because many of our products are made to order or manufactured to customer specifications, certain products and services are subject to specific return, cancellation and refund conditions.

This Refund & Returns Policy applies to purchases made through www.archeva-csf.co.za, as well as orders placed directly with Archeva.

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1. Standard Products

For standard, non-customised products purchased from Archeva, customers may request a return provided that:

• The product has not been installed, modified, painted, damaged or altered.

• The product is returned in its original condition.

• The product is returned within 7 days of delivery or collection.

• The customer provides proof of purchase.

Approved returns may be subject to inspection before a refund or replacement is processed.

Where a product is returned because the customer has changed their mind, the customer may be responsible for reasonable return or collection costs.

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2. Custom-Made and Made-to-Measure Products

Many Archeva products are manufactured specifically to a customer's measurements, requirements, design, colour or specifications.

Custom-made, made-to-measure or specially manufactured products cannot normally be returned simply because the customer has changed their mind or no longer requires the product.

This includes, but is not limited to:

• Security gates

• Pedestrian gates

• Driveway gates

• Fencing and balustrades

• Carports and structures

• Handrails

• Cages

• Steel frames

• Custom furniture

• Specially sized or designed steel products

• Products manufactured to customer-supplied measurements

• Products manufactured in a customer-selected colour or finish

Customers are responsible for ensuring that measurements, specifications and other information supplied to Archeva are correct before fabrication begins.

Where Archeva has manufactured a product incorrectly due to an error on our part, we will assess the issue and, where appropriate, repair, replace or otherwise remedy the product in accordance with applicable consumer law.

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3. Deposits and Payments

Certain orders may require a deposit before manufacturing or procurement begins.

Once an order has been accepted and manufacturing, material procurement or other work has commenced, cancellation of the order may result in the deposit being retained to cover costs already incurred by Archeva.

Where a refund is legally required or agreed to, the amount refunded may take into account reasonable costs already incurred in relation to the order, subject to applicable South African law.

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4. Incorrect Measurements or Customer-Supplied Information

Where a customer provides measurements, drawings, specifications, colours or other information used to manufacture a product, the customer is responsible for ensuring that the information supplied is accurate.

Archeva cannot be held responsible for manufacturing errors resulting from incorrect measurements or information supplied by the customer.

If Archeva provides a site measurement service, Archeva will be responsible for measurements taken by its representative, subject to the circumstances of the measurement and the agreed scope of work.

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5. Damaged or Incorrect Products

If your product arrives damaged, is defective, or is materially different from what was ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order or invoice number;

• A description of the problem; and

• Clear photographs or other relevant evidence where applicable.

We will investigate the issue and determine the appropriate remedy in accordance with the Consumer Protection Act 68 of 2008 (CPA) and other applicable South African legislation.

Depending on the circumstances, the appropriate remedy may include repair, replacement or refund.

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6. Defective Products

Nothing in this policy is intended to limit any rights you may have under South African consumer protection legislation.

Where a product is defective or does not meet applicable legal requirements, Archeva will deal with the matter in accordance with the customer's rights under applicable law.

Normal wear and tear, misuse, accidental damage, unauthorised modifications, incorrect installation or failure to follow applicable installation or maintenance instructions may not be covered.

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7. DIY Products

Where a product is purchased as a DIY installation product, the customer is responsible for ensuring that:

• The product is suitable for the intended application;

• Measurements and site conditions are suitable;

• The customer has the necessary tools, equipment and skills for installation; and

• Installation is carried out correctly and safely.

Where Archeva provides installation instructions, these should be followed carefully.

Damage caused by incorrect installation, modification or misuse may not qualify for a refund or replacement.

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8. Installation Services

Where Archeva provides installation services, the customer should inspect the completed work and notify us of any concerns as soon as reasonably possible.

If there is an issue with workmanship, Archeva will assess the complaint and, where appropriate, take reasonable steps to remedy the issue in accordance with the applicable agreement and South African consumer legislation.

A refund of installation fees will not automatically be provided where the customer subsequently changes their mind about the design, position, colour or specification that was previously approved.

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9. Cancellation of Orders

Customers should contact Archeva as soon as possible if they wish to cancel an order.

Cancellation may not be possible once:

• Materials have been purchased specifically for the order;

• Manufacturing has commenced;

• The product has been cut, welded, painted or otherwise fabricated;

• The product has been specially ordered from a supplier; or

• Installation has commenced.

Where cancellation is possible, any refund will be considered based on the work completed and costs incurred, subject to applicable consumer legislation.

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10. Refund Processing

Where a refund has been approved, Archeva will process the refund using the original payment method where reasonably possible.

Processing times may depend on the payment provider or bank.

A refund will only be processed after the applicable return, inspection or cancellation requirements have been completed.

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11. Products That Cannot Be Returned

Due to the nature of our business, the following products may not be eligible for return where they have been manufactured specifically for the customer:

• Custom-sized steel products

• Custom-designed gates

• Made-to-measure fencing

• Custom carports and structures

• Custom cages

• Custom handrails and balustrades

• Custom furniture

• Special-order materials

• Products manufactured or finished to customer specifications

This does not affect any rights a customer may have where a product is defective, unsafe, not of the required quality, or otherwise does not comply with applicable consumer protection legislation.

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12. How to Request a Return, Repair or Refund

To request a return, repair or refund, please contact us with:

Archeva – Consulting & Steel Fabrication
Website: www.archeva-csf.co.za
Email: Admin@archeva.co.za
Telephone: 0826168381

Please include your name, invoice/order number, details of the issue and photographs where applicable.

We will review the request and respond with the next steps.

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13. Consumer Rights

This policy is intended to operate alongside, and not replace, any rights afforded to customers under applicable South African legislation, including the Consumer Protection Act 68 of 2008.

Where a provision of this policy conflicts with a mandatory provision of applicable law, the applicable law will prevail.

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14. Changes to This Policy

Archeva reserves the right to update this Refund & Returns Policy from time to time. The latest version will be published on our website and will apply to orders placed after the updated policy takes effect.