Privacy Policy

Last updated: 26 September 2026

Archeva – Consulting & Steel Fabrication ("Archeva", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website, www.archeva-csf.co.za, contact us, request a quotation, purchase a product or use our services.

This policy is intended to comply with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable provisions of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
 

1. Who We Are

Archeva – Consulting & Steel Fabrication

Website: www.archeva-csf.co.za

Email: admin@archeva.co.za

Telephone: 082 616 8381

Archeva provides steel fabrication, consulting, supply and installation services, including custom and standard steel products.
 

2. Information We Collect

Depending on how you interact with us, we may collect personal information such as:

• Name and surname

• Company name

• Email address

• Telephone or mobile number

• Physical or delivery address

• Billing information

• Information required for quotations and orders

• Measurements, drawings and project specifications

• Information relating to installation sites

• Correspondence and communications with us

• Order and transaction information

• Information you provide through contact, quotation or other website forms

We may also automatically collect certain technical information when you visit our website, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate location information

• Date and time of visits

• Website usage information

Where possible, technical information is used for website security, functionality, analytics and improving the website.
 

3. How We Collect Your Information

We may collect information when you:

• Visit our website;

• Complete a contact or quotation form;

• Request information about our products or services;

• Place an order;

• Contact us by telephone, email or other communication channels;

• Provide information during a site visit or consultation;

• Enter into an agreement with us; or

• Otherwise voluntarily provide information to us.

We may also receive information from service providers that assist us with website hosting, payment processing, accounting, communication, delivery or other business functions.
 

4. Why We Use Your Information

We may use your personal information to:

• Respond to enquiries;

• Prepare and send quotations;

• Process orders;

• Supply products and services;

• Arrange deliveries and installations;

• Communicate with you about your order or project;

• Process payments;

• Issue invoices and maintain accounting records;

• Provide customer support;

• Improve our products, services and website;

• Maintain website security;

• Prevent fraud, misuse or unlawful activity;

• Meet our legal and regulatory obligations; and

• Send marketing communications where permitted by law and where appropriate consent has been obtained.

 

We will only process personal information for a lawful and relevant purpose.

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5. Marketing Communications

If you provide your contact details to Archeva, we may contact you about products, services, quotations, orders and other information relevant to your relationship with us.

Where required, we will obtain appropriate consent before sending direct electronic marketing.

You may request that we stop sending you marketing communications at any time.

You can do this by contacting us at:

admin@archeva.co.za

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6. Sharing Your Information

We do not sell your personal information.

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business or provide services to you.

These parties may include:

• Payment processors and financial institutions;

• Website and hosting providers;

• Accounting and bookkeeping service providers;

• Delivery and logistics providers;

• Suppliers and subcontractors where necessary to fulfil an order or project;

• IT and software service providers;

• Professional advisers;

• Marketing or analytics service providers; and

• Government, regulatory or law-enforcement authorities where required or permitted by law.

We will take reasonable steps to ensure that information shared with service providers is handled appropriately and only for legitimate purposes.

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7. Third-Party Services

Our website may use third-party services and applications, including website hosting, analytics, payment services, embedded content, communication tools and other technologies.

These third parties may process information in accordance with their own privacy policies and terms.

Archeva does not control the privacy practices of independent third-party websites or services.

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8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information about your visit and understand how visitors use the website.

We may use cookies to:

• Keep the website functioning correctly;

• Improve website performance;

• Understand how visitors use our website;

• Remember certain preferences;

• Improve the user experience; and

• Support website analytics and marketing activities where applicable.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

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9. Website Analytics

We may use analytics tools to understand how visitors interact with our website.

Analytics information may include pages visited, approximate geographic location, device information, browser information and other usage data.

This information helps us understand which products and services visitors are interested in and improve the website.

Where analytics providers process personal information on our behalf, their processing may also be governed by their own privacy policies.

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10. Security of Personal Information

Archeva takes reasonable technical and organisational measures to protect personal information against:

• Loss;

• Damage;

• Unauthorised access;

• Unauthorised disclosure;

• Unauthorised alteration; and

• Unlawful processing.

However, no website, electronic communication or storage system can be guaranteed to be completely secure.

If we become aware of a security compromise involving personal information, we will take appropriate steps as required by applicable law.

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11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by law.

Certain information relating to quotations, orders, invoices, transactions, accounting and business records may need to be retained for longer periods to comply with legal, accounting or other regulatory requirements.

When personal information is no longer required, we will take reasonable steps to delete, destroy or anonymise it where appropriate.

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12. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of information where legally permitted;

• Object to certain processing of your personal information;

• Withdraw consent where processing is based on consent;

• Request information about how your personal information is being processed; and

• Lodge a complaint regarding the processing of your personal information.

Requests should be sent to:

admin@archeva.co.za

We may need to verify your identity before processing certain requests.

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13. Children

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

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14. International Transfers

Some third-party service providers used by our business may store or process information outside South Africa.

Where personal information is transferred outside South Africa, Archeva will take reasonable steps to ensure that the transfer and subsequent processing comply with applicable South African privacy requirements.

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15. Links to Other Websites

Our website may contain links to websites operated by third parties.

These websites have their own privacy policies and practices. Archeva is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will be published on our website with the updated date shown at the top of this policy.

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17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your personal information is handled, please contact us:

Archeva – Consulting & Steel Fabrication

Email: admin@archeva.co.za

Telephone: 082 616 8381

Website: www.archeva-csf.co.za

We will review privacy-related enquiries and respond within a reasonable period.

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18. Complaints

If you believe that your personal information has been processed unlawfully and you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa, which is responsible for monitoring and enforcing compliance with POPIA and PAIA.

Information Regulator of South Africa

Telephone: 010 023 5200

Email: enquiries@inforegulator.org.za

Website: www.inforegulator.org.za